State Farm® Insurance Agent Jaime Luna

"I had to find out why my insurance went up and Karen was very helpful. Was able to answer my question really quickly, Was both polite and professional never had any problems with anyone at the Luna insurance keep up the good work guys!!!!!!!🫶🏼"

"They aren’t the cheapest; I originally only went with them (and specifically this office) because of his follow up & communication. I have needed ONE THING since having my policy and got the runaround and then silence. Not “we’re working on it,” “we have all we need,” “we need something more,” just silence including to my follow ups. Communication is great when they are getting your money, but lacking entirely the other way around- and it was less than $200! lol. Updating from 1 star to 3 since it did get taken care of (should be in the mail), but I’m not really into 3 star places. Others may be. I don’t have time to chase people to do their job or to acknowledge a paying customer. I pay 6 months at a time and I know I can cancel early and get money back but why deal with the hassle so I just won’t be renewing when it ends in a month and some change."

"Excelente servicio de Lilia, fue muy amable."

"I stopped by to get assistance with my Dss and was assisted by Lilia. Very professional, and we had a lovely conversation. Highly recommend this office"

"Excellente servicio de Lilia, nose ayudo con todas nuestras preguntas de mi poliza."

"Great assistance from Lilia with our claim."

"Best quality and reasonably priced insurance.... Very nice people!!!!"

"La muchacha mari fue muy amable y linda en ayudarme y educarme en la aplicación de manejo."

"Muchas gracias Mari por ayudarme como siempre linda y muy amable. Gran servicio al cliente."

"I have been a State Farm customer for a couple of years—both home and auto. They have a service called Safe and Save that enables you to receive a discount depending on your driving record. As for the home, they were quick to send out an agent after we had a hail storm. Great service! Karen is one of their employees and she is both friendly and professional. She took care of my business quickly and with a friendly attitude."

"The reason I left State Farm insurance after over 20 years of home owners and car insurance is because of Mr. Luna’s concern for us a customers. He and State Farm blamed decline coverage of of roof on roofer wanting to sell a roof rather than investigating my roof properly. Well after over a year of fighting State Farm covered my roof thanks to an independent claims adjuster. Four months after I cancel all my insurance he sends me a birthday card thanking for being a customer. He really has no clue as to what is going on at his agency, his actions forced me to leave State Farm after 20 plus years!"

"Angelina’s always great to talk with, she answers all the questions and Sandy made the process of adding a new vehicle quick and informative."

"I would like to personally thank Sandra Ruiz for helping me add a vehicle to my current insurance policy. She is very professional, courteous and patient. She is knowledgeable in what she does, and explains everything very thoroughly. Thank you for the smooth process Sandra!"

"Current State Farm Customer greater than 10 years… I reached out to the local agent and spoke with Sandy… Sandy was able to answer all my questions clearly, detailed with great consideration of me understanding the explanation. Highly recommend the local agent of Jaime Luna and his caring, customer focused staff"

"I recently called in to cancel one of my auto policies, and I had the pleasure of speaking with Sandra Ruiz. She was incredibly helpful throughout the entire process! Instead of just canceling my policy, Sandra asked thoughtful questions to better understand my concerns and recommended I consider garage coverage for my car, which I didn't know was an option. She answered all my questions and made the entire experience very comfortable. Thank you Sandra, for going above and beyond for helping me."

"Called to get a quote and change my policy. Spoke with Sandra, she was amazing answered all my questions and very friendly. If I could give more stars I would."

"SANDY RUIZ Is a great representative!! Had all the information and knowledge on how to handle my concerns! 100/10 customers service! Thanks you!"

"Professional and very helpful. Our family appreciates your expertise."

"Been a customer for a few years now. Have always had great customer service. Always available to help me and answer any questions that I have."

"Agents misty and Sandra have been great to work with both have helped me get affordable insurance on both of my cars and are super helpful all the time, highly recommend them"

"Had a great experience with Sandy Ruiz took her time gave us a great rate and explained everything couldn't have asked for better service."

"Always have great service with Statefarm! Sandy was so helpful with walking me through the process of my auto insurance! And is so quick by getting back to me with any questions or concerns I may have!"

"I couldn't be more pleased with the customer service, professionalism and how Luna Insurance assisted from start to finish with getting my Vehicle Insured. While most companies I've dealt with find ways to upcharge you or get you with hidden fees, Luna Insurance Agency went out of the way to help me not only save money but find an Insurance Policy that fits my Budget. It's great these days to still find a company that actually looks to save you money while providing a quality service. Thanks Luna and special thanks to Ms.Sandra Ruiz and Jose for your assistance and approach to putting the Customer first! Russell Vanlandingham"

"Karen was very helpful on a last minute request! ☺️"

"I have the utmost respect for Miss Jazmyn and the office staff of Mr. Jaime Luna who took care of my issues when it came to my insurance needs. She was very professional and very quick in assisting me with my problems. I only wish that all insurance companies could be as efficient and reliable as this office is because in these current challenging times, good insurance companies are very hard to come by...I know Mr. Luna values his staff because it reflects in their performance while doing their jobs.....GOOD WORK AND KEEP IT UP!"